Get Refreshed 2.0 — three-floor digital flagship

Get Refreshed is the clinic founded by Jacob Sanchez, CRNA, in 2006. Two decades, 5 000+ aesthetic transformations, 600+ practitioners trained at the in-house institute, "America’s Most Trusted Brand in Aesthetics", two centres in Miami and West Palm Beach. By 2026 the brand was preparing the launch of a three-floor flagship — Floor 01 Sanctuary (recovery, biohacking), Floor 02 Atelier (injections, skin), Floor 03 Pavilion (gym, veranda bar, institute). The existing website was a standard plugin-booking with service tiles — disconnected from the product and from an audience spending $10–25k per procedure.

XIS is the chat assistant we built into the flagship. It distinguishes Sculptra from Radiesse, estimates the price range, flags risk factors, and pre-populates the Health & Beauty Passport before a physician ever sees the patient. The promise to the practitioner is simple: when the patient arrives, the easy questions have already been answered. The promise to the patient is even simpler: a sub-two-second reply to the first message, instead of the industry-standard two-hour reply window.

Web flagship on Next.js 14 with the interactive 3D building at its core. The 100% Club app on iOS — NFC access to the Pavilion, ritual credits, telemedicine, post-op companion. The Health & Beauty Passport unifies it all: a single digital profile with a QR code for practitioners, OAuth into Apple Watch, Oura, Whoop, Garmin, and a cross-floor loyalty programme. The patient meets the same brand language in every surface; the front desk meets the same data.